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Citizen's Charter |
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| "National Bank for Agriculture and Rural Development is established as a Development Bank for providing and regulating credit and other facilities for the promotion and development of agriculture, small industries, cottage and village industries, handicrafts and other rural crafts and other allied economic activities in rural areas with a view to promoting integrated rural development and securing prosperity of rural areas and for matters connected therewith or incidental thereto". |
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1. Mission
Promoting sustainable and equitable agriculture and rural prosperity through effective credit support, related services, institution development and other innovative initiatives.
2. Types of Services
In order to achieve this mission, NABARD undertakes a number of inter-related activities/services which fall under three broad categories |
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A. Credit Dispensation
B. Developmental & Promotional
C. Supervisory |
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A. Credit Dispensation
Prepares for each district annually a potential linked credit plan which forms the basis for district credit plans
Participates in finalisation of Annual Action Plan at block, district and state levels
Monitors implementation of credit plans at above levels.
Provides guidance in evolving the credit discipline to be followed by the credit institutions in financing production, marketing and investment activities of rural farm and non farm sectors
Provides refinance facilities to the institution as under – |
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TYPES OF REFINANCE FACILITIES |
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AGENCY |
CREDIT FACILITIES |
Commercial Banks |
Long Term credit for investment purposes, financing the working capital requirements of Weavers' Cooperative Societies (WCS) and State Handloom/Handicraft Development Corporations |
Short Term Cooperative structure (State Cooperative Banks, District Central Cooperative Banks, Primary Agricultural Credit Societies) |
Short Term (crop and other loans), medium term (conversion) loans, term loans for investment purposes, financing weavers' cooperatives - State Handloom Development Corporations for working capital by State Cooperative Banks |
Long Term Cooperative structure (State Cooperative Agriculture and Rural Development Banks, Primary Cooperative Agriculture and Rural Development Banks) |
Term loans for investment purposes |
Regional Rural Banks (RRBs) |
Short Term (crop and other loans) and term loans for investment purposes |
Urban Cooperative Banks (Scheduled) |
Long term investment activities both in farm and non-farm sectors in rural areas. |
State Governments |
Long Term loans for equity participation in Co-operatives, Rural Infrastructure Development Fund (RIDF) loans for rural infrastructure projects |
Non-Governmental Organisations (NGOs) - Informal Credit Delivery System |
Revolving Fund Assistance for Micro Credit Delivery Innovations and Promotional Projects |
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B. Developmental & Promotional
The developmental role of NABARD can be broadly classified as:-
Nurturing and strengthening of - the Rural Financial Institutions (RFIs) like SCBs/SCARDBs, CCBs, RRBs etc. by various institutional strengthening initiatives.
Fostering the growth of the SHG Bank linkage programme and extending essential support to SHPIs NGOs/VAs/ Development Agencies and client banks.
Development and promotional initiatives in farm and non-farm sector.
Extending assistance for Research and Development.
Acting as a catalyst for Agriculture and rural development in rural areas. |
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C. Supervisory Activities As the Apex Development Bank, NABARD shares with the Central Bank of the country (Reserve Bank of India) some of the supervisory functions in respect of Cooperative Banks and RRBs. Special Focus
Removal of regional/sectoral imbalances
Poverty Alleviation and Employment Generation
Development of rural micro-enterprises
Strengthening Rural Financial Institutions (RFIs)
Encouraging prudential financial standards in RFIs
Encouraging capital formation in agriculture
Promotion of micro-finance/ development
Rural Infrastructure Development
Hi-tech and export oriented projects
Creating policy environment for flow of rural credit
Experimenting with new models, products and innovative practices in rural credit
Thrust on rural awareness and financial services |
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3. Customers of the Bank
The customers of NABARD are Cooperative Banks, State Land development Bank, Scheduled Commercial Banks, Urban Cooperative Banks and such financial institutions as may be approved by RBI. Further, NABARD also deals with voluntary agencies/NGOs besides various State Govts. While discharging various credit functions, NABARD has no direct business dealings with public at large, although all the functions are directed at securing and promoting integrated rural development and prosperity of rural areas. The interaction between NABARD staff and the ultimate borrowers i.e., farmers, artisans, craftsmen and entrepreneurs, takes place while conducting a number of field level studies, fostering the growth of the SHG bank linkage, developing Vikas Volunteer Vahini (VVV) and sanctioning/monitoring the various promotional schemes under NFS/FS. NABARD has recently introduced the Capital Gains Bonds and these bonds are subscribed by public.s |
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| 4. Quality of Service 4.1 NABARD has a complement of suitably qualified and experienced staff in the following areas : General Banking
Agriculture and related services such as Irrigation, Plantation and Horticulture, Land Development, Agriculture Engineering, Bio-technology, Fisheries, Forestry, etc.
Agriculture Economics
Information Technology |
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| The staff provide need-based services to its client banks, state governments, SHGs/NGOs which ultimately serve the interest of agriculture and rural development. NABARD through its District Development Managers and Regional Offices deals with client banks, State Govts. and voluntary agencies. It has been the endeavour of NABARD to provide various credit and financial services to the RFIs timely and efficiently. The above customers of NABARD, in turn, have public at large, as their customers. Thus, indirectly NABARD is responsible for giving timely services to these clients to enable them to act timely with their customers i.e. general public at large. |
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| 4.2 To improve the quality of service as well as keeping in tune with the emerging developments in Information Technology, NABARD has launched an Action Plan on information technology and its implementation has been vigorously pursued. Networking environment has been introduced in NABARD phasing out the earlier mini computer systems. Advanced version and custom-made software packages have been introduced for computerising additional functional areas. Flow of information and data between RO and HO as also between departments of HO through electronic media is being progressively adopted facilitating faster promotion of information and data, e-mail and related facilities. Upgrading the skills and imparting knowledge is the theme of our training efforts for staff so as to improve productivity, make the Organisation efficient and emerge as a learning organisation. |
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| 5. Performance Standards NABARD has always maintained high standards of performance and made efforts to bring about similar performance standards for its client banks/institutions. To supervise its operations and performance, NABARD has its own internal Inspection Department which periodically undertakes inspection of its all HO Departments and ROs. A system of concurrent audit of the financial transactions is also in place. The Bank is also audited by the statutory auditors appointed by GOI and inspected by RBI every year. Innovation and creativity are encouraged through participative management practices and a Staff Suggestion Scheme is in place to share their ideas for better products and customer satisfaction. |
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| 6. Grievance Redressal NABARD has its own internal redressal machinery viz. Central Vigilance Cell which has been established as per the directions of Central Vigilance Commission of GOI. It has appointed Chief Vigilance Officer at HO and Vigilance officer at ROs. The internal systems and Procedures are well laid down and under constant scrutiny of Concurrent Audit and Vigilance Cell. A strong Internal Audit and Inspection mechanism is in place besides the Statutory Audit by Professional Auditors and inspection by RBI. A notice board is kept for public at large in all NABARD office premises indicating the names of Chief Vigilance Officer/Vigilance officer to be contacted by the public in case of need. As far as client banks (SCBs, SCARDBs, RRBs, CCB, commercial banks) are concerned, the complaints against their staff when made to NABARD are attended effectively and it is ensured at various levels that no complaint is left unattended. |
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| 7. Access to information NABARD has its own website and its address is www.nabard.org. The website highlights all major areas of its functioning and broadly indicates all matters relating to organisation, role and functions, operations, rural economy, international associates, addresses of its offices, etc. The general public at large may, if required on matters relating to credit for agriculture and rural development approach HO, ROs or DDMs of NABARD whose addresses are given in the above website. The National Bank Home Page is updated periodically to provide latest information on the policy changes, operations, etc. Apart from the website NABARD has its own Public Relation Officer to disseminate any information relating to the Organisation, agriculture and rural development and related policies adopted by the Organisation. The information relating to agriculture, rural development, banking, etc. are also published by NABARD through its various publications such as books, periodicals, booklets, etc. in both Hindi and English and some periodicals even in local languages. The Annual Report of NABARD including its Balance Sheet/Profit and Loss Accounts is published/circulated giving necessary details/disclosures about its performance. |
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| 8.Important Initiatives by NABARD:
8.1 Institutional Strengthening Initiatives
Preparing Institution Specific Development Action Plans (DAPs) and entering into MoUs with Cooperative Banks and RRBs
Facilitating State-specific reform packages for Cooperative Banks
ODI Intervention and Training and capacity building in RFIs
Support for improvement of business, system, HRD, etc. of cooperatives
Social Re-engineering through Vikas Volunteer Vahini (VVV)
Institution of Awards for good performing Cooperative Banks
Assistance for Business Development Cells (BDC) in Co-operative and RRBs |
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8.2 micro Finance Innovations and Strategies
Grant support to Self Help Promoting Institutions (SHPIs) to improve access to credit for rural poor
Capacity Building of partner institutions in micro Finance
Supporting and upscaling of SHG-bank linkage programme |
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8.3 Development Initiatives
Introduction and popularisation of Kisan Credit Card Scheme
Support for watershed development programmes from Watershed Development Fund
Supporting & promoting Dry land farming practices
Promoting investment in NFS including rural housing, communication and service sector
Credit intensification through area programmes like DRIP and Cluster Development
Strengthening rural Haat/marketing pursuits
Support for REDPs - Institutionalisation
Support for women entrepreneurs and addressing gender issues in credit
Assistance for environmental awareness/protection
Support for Agri business, Agri-clinic and extension activities |
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8.4 Research and Development Initiatives
Support to Research activities in areas of agriculture and rural development
Support for seminars, conferences and workshops
Conducting institution/area/sector/project-specific studies
Dissemination of findings of studies and research and innovative models and practices
8.5 Supervision
On-site inspection and off-site surveillance of RFIs
Issue of warning signals to banks showing deterioration in financial position and adverse features
Taking preventive and revival measures for weak banks |
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8.6 Institution of purpose-specific funds in NABARD
Watershed Development Funds (WDF)
Co-operative Development Funds (CDF)
Rural Promotion Corpus Fund (RPCF)
Credit and Financial Services Fund (CFSF)
Micro-Finance Development Fund
Soft Loan Assistance for Margin Money Fund
National Rural Credit Operation Fund
National Rural Credit Stabilisation Fund
Agriculture and Rural Enterprises Incubation Fund |
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