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Citizen’s Charter

1. BACKGROUND

National Bank for Agriculture and Rural Development (NABARD) was established on 12 July 1982 by an Act of the Parliament. NABARD, as a Development Bank, is mandated for providing and regulating credit and other facilities for the promotion and development of agriculture, small scale industries, cottage and village industries, handicrafts and other rural crafts and other allied economic activities in rural areas with a view to promoting integrated rural development and securing prosperity of rural areas, and for matters connected therewith or incidental thereto.

2. VISION

Promoting integrated rural development and securing prosperity of rural areas.

3. MISSION

Promote sustainable and equitable agriculture and rural prosperity through effective credit support, related services, institutional development and other innovative initiatives.

4. OWNERSHIP

NABARD is wholly owned by Government of India and Reserve Bank of India.

5. ORGANISATIONAL SET UP

NABARD, with its Head office at Mumbai, has 31 Regional Offices located in States and Union Territory, a cell at Srinagar, 04 Training Establishments at Lucknow, Bolpur & Mangalore and 421 District Development Managers functioning at district level. NABARD has 2650 professionals supported by 1415 other staff. (Data pertains to 31 March 2016).

6. FUNCTIONS AT A GLANCE

The major functions of NABARD include promotion and development, refinancing, financing, planning and monitoring and supervision.

Non-credit related:

  • Credit Planning and Monitoring, Coordination with various agencies and institutions.
  • Assist in policy formulation of GoI, RBI and State Governments on matters related to agricultural credit and rural development
  • Institutional development and capacity building of Cooperatives and Regional Rural Banks (RRBs) to strengthen the rural credit delivery system. Statutory inspection of Regional Rural Banks (RRBs) and State Cooperative Banks and District Central Cooperative Banks (DCCBs) and voluntary inspection of State Cooperative Agriculture and Rural Development Banks (SCARDBs) their off-site surveillance
  • Promotional and developmental initiatives in the areas of farm, off-farm, micro finance, financial inclusion Convergence with Govt sponsored programmes.
  • Supporting the financial inclusion efforts of Regional Rural Banks and Cooperative Banks
  • Thrust on promotion of livelihood opportunities and Micro Enterprises  
  • Capacity Building of Personnel and Board Members of Credit Cooperatives and Staff of Rural Financial Institutions.
  • Support to research and development, rural innovations, etc.  

Credit related:
 
  • Refinance to Rural Financial Institutions for investment credit (long term loan) and production and marketing credit (short term loan) purposes for farm and off-farm activities in rural areas.
  • Loans to State Governments for developing rural infrastructure warehousing and strengthening of the Cooperative Credit Structure
  • Loans for warehousing infrastructure to State Governments, State/ Central government Owned/ assisted entities, Cooperatives, Federation of cooperatives, Farmers’ Producers Organizations,(FPOs), Federations of Farmers’ Collectives, Primary Agricultural Credit Societies (PACS) / Cooperative Marketing Societies (CMS) or similar institutions, Corporates/ Companies, Individual entrepreneurs, etc.,  
  • Direct lending to Cooperatives and Producers’ Organization, support to State owned institutions /corporations under NABARD Infrastructure Development Assistance and direct lending to individuals, partnership firms, corporates, NGOs, MFIs, Farmers’ collectives etc. under Umbrella Programme for Natural Resource Management (UPNRM)
  • Pass through agency of select Government of India Capital Investment Subsidy Schemes.

7. PARTNER INSTITUTIONS/CLIENTS

Credit related

  • Scheduled Commercial Banks
  • State Governments
  • State Owned Bodies and Corporations
  • Regional Rural Banks
  • State Cooperative Banks
  • District Central Cooperative Banks  
  • State Cooperative Agriculture & Rural Development Bank  
  • Scheduled Urban Cooperative Banks
  • Non-Banking Finance Companies
  • Farmers’ Collectives and Producers’ Organisation  
  • Corporates/ Companies, individual entrepreneurs, SPV under PPP mode, etc, for projects under Warehouse Infrastructure Fund. 
 
Development Oriented

  • Rural Financial Institutions
  • NGOs and Voluntary Agencies
  • Development and Self Employment Training Institutions
  • Self-Help Groups 
  • Rural Innovators
  • Joint Liability Groups
  • Farmers’ Clubs
  • Research Organisations  

Timelines for Processing of Applications


Grievance Redressal Mechanism

General Grievances from public are attended to by the Corporate Planning Department at Head Office, Mumbai. (Tel No. 022- 26530106). 

The grievances pertaining to Customer Services of Cooperative Banks (other than Urban Cooperative Banks) and Regional Rural Banks (RRBs) are being attended to by the Department of Supervision, Corporate Office, Head Office, Mumbai (022-26541834) 

NABARD receives VIP references directly from various ministries of GoI. VIP references are replied on priority. All other complaints received directly or through Public Grievance Portal are to be disposed within 60 days as per GoI guidelines. 

Information for Citizens :
 
NABARD has designated Shri Jaideep Srivastava, General Manager, Head Office, Mumbai (Telephone No. 022-26539384) as the Central Public Information Officer. In his absence, Shri Mohan Subramanian, General Manager, Head Office, Mumbai (Tel No. (022-2653 9269)) will be the Central Public Information officer.
The address at which the above officers are available is as follows:

National Bank for Agriculture and Rural Development
Head office
Plot No. C-24, ‘G’ Block
Bandra Kurla Complex
Bandra (East)
MUMBAI 400 051.

The Chief General Manager/Officer in Charge in Regional Offices will deal with all queries relating to the Regional Office concerned, client/partner institutions, other institutions/authorities and outside persons within the state/jurisdiction of the Regional Office. He will also deal with all requests received from staff of the Regional Office as also the retired staff and staff settled in the state.

Appellate Authority under RTI Act :
Shri K Sayeed Ali
Chief General Manager
8th Floor, B Wing,
NABARD
Head office
Plot No C – 24, G-Block,
Bandra-Kurla Complex,
Bandra (East),
Mumbai – 400051.
Tel: 022-26530063
Fax: 022-26530086
E-mail : secy@nabard.org

Alternate Appellate Authority :

Shri S Saravanavel
Chief General Manager
5th Floor, B Wing
NABARD
Head office
Plot No C – 24, G Block
Bandra Kurla Complex
Bandra (East)
Mumbai – 400051
Tel No. : 022 26530083
Fax No. : 022 26530082
E-mail : ofdd@nabard.org

Transparency Officer :
Shri M V Ashok
Chief General Manager
5th Floor, ‘C’ Wing
NABARD
Head office
Plot No C – 24, G Block
Bandra Kurla complex
Bandra (East)
Mumbai – 400051
Tel. No. 022-26523617
Fax:(91) 022-26530086
E-mail: dear@nabard.org

Citizen Charter is not a legal document creating rights and obligations. This charter has been prepared to give information on various major activities relating to NABARD.